Refund policy

Return Conditions:

  • Items must be unused and in their original packaging.
  • All loose lab-grown diamonds must be postmarked for return within 14 days of delivery.

Non-Returnable Items:

  • Natural diamonds
  • Custom-designed jewelry, including custom engagement rings and their center stones
  • Special-order items

All non-returnable items are final sale.

How to Return an Item:

  1. Contact us at help@hyperdallasjewelers.com to initiate a return.
  2. Use the provided QR code at a FedEx location to obtain and print your adhesive shipping label.
  3. Carefully package the item following the required shipping instructions below.
  4. Drop off the package only at a FedEx Print & Ship Center or a FedEx Ship Center — NO authorized shippers or on-site third-party locations are permitted. This is due to strict requirements from our insurance provider.

Required Return Shipping Instructions:

Due to the high-value nature of our items and strict requirements from our insurance provider, all returns must strictly follow this packaging process:

  • Use new, unused FedEx Express boxes only (no reused or damaged packaging). These boxes are available free of charge at FedEx locations.
  • Place the item inside the original bubble wrap mailer.
  • Place the bubble mailer inside a FedEx Small Box.
  • Then place the Small Box inside a FedEx Medium Box (double boxing is required).
  • Take clear photos of the fully packaged box before shipping for your records and email a copy to help@hyperdallasjewelers.com prior to drop-off.

NON-COMPLIANCE MAY VOID COVERAGE AND RESULT IN DENIAL OF LIABILITY. If the package is lost or damaged during return shipping and these requirements were not followed, we are not responsible for the loss.

Refund Processing:

Once we receive and inspect the item, we will process your refund or exchange within 5–7 business days.